Emailable Frequently Asked Questions

What is my “sender score”?

 Your “sender score” is your brand’s reputation for sending legitimate emails. That is, emails that aren’t spam. If your company never bounces an email because you only email people you know want to hear from you you’ll have a very good sender score, and wind up in less junk boxes. While a store that spams thousands of people indiscriminately will have way more bounces and therefore wind up in more spam filters - they have a bad sender score.

How should I format my CSV?

CSVs can be formatted in more complex ways than they can with other platforms but a good rule of thumb is to make sure that your CSV is one just one column of emails, with no headers and no additional columns. 

How do I connect to Shopify/Mailchimp?

We host active integrations with Shopify, Mailchimp AND Big Commerce. Check out our Integrations Page to learn more!

What can I do with my verified emails?

What to do with your verified emails is up to you - but we suggest taking advantage of your fully cleaned email list and sending them a beautiful and customized campaign using our sister app:

How long does it take to verify?

How long it takes to verify a contact list from start to finish can vary based on a number of factors: How long the list is and how many people are trying to verify at the same time as you.
Depending on the size of your list, verification may take from 30 seconds to a few minutes to complete. 
Larger lists (100,000 contacts or more) may take about 10 minutes to complete.

What do deliverable, undeliverable and risky mean?

Good question! Check out our page for terminology and definitions to get detailed definitions of each!

I’ve run out of verifications! How can I get more?

Getting more verifications is as easy as buying more of them! Pay a flat rate for a set number of verifications OR sign up to a subscription plan for monthly, renewing verifications. Check out our Billing Page to learn more!

What does 250 verifications remaining mean?

Emailable starts everyone off with 250 free verifications. If you're seeing that number in the top corner it means you haven't verified any emails yet! That number will decrease with each verification you try. Once you've used up your 250 you can always buy more OR sign up for a monthly renewing subscription! Click here to find out more :)

How does verifying work?

Verifying emails for validity works by checking emails that come in for certain 'markers' that might indicate they're not phony or not. We check for common typos in well known email addresses like "gmial" instead of "gmail" or ".cm" instead of ".com". 
We also check for syntax of emails. All emails follow a similar syntax [emailname]@[emailprovider].[com/ca/]
We can check to see if any of the major syntax rules have been broken to determine if the email is genuine.
We also send out messages to email servers for the email suffixes (the ends of emails @[emailprovider].[com]) to check if they have any record of those emails or if the servers themselves even exist. 
If we can connect with an email server, AND receive positive confirmation that the email exists, we mark it valid.

How are duplicate emails handled?

On a single list an email can only 'exist' once. This means any duplicates on that list are ignored. 
If a second list is uploaded with cross-over emails from a previous list, they will be verified again. 
If you plan on uploading multiple lists with potential duplicate emails from list to list we recommend trying to minimize any crossovers to preserve your purchased verifications.

How do I export only Valid emails?

Exporting only the valid emails can be done from the Emails Page of your App Dashboard. Simply filter your emails by Validation Status and export. You can find detailed instructions on how to export a list here.

How do I get help?

Use the support contact form here or simply click the chat window in the bottom right of your screen to reach out to our dedicated and friendly support team!

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request



Article is closed for comments.